1. Introduction
Welcome to the privacy policy of LunasBasket (“we”, “us”, or “our”). This policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, https://www.lunasbasket.co.uk. We are committed to protecting your personal data and ensuring transparency about the data we collect.
2. Data Collection
We may collect the following types of personal data:
- Identity Data: Includes first name, last name, username, or similar identifier.
- Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
- Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting, and location.
- Usage Data: Includes information about how you use our website.
- Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.
3. Processing Purposes
We process your personal data for the following purposes:
- To manage your account and provide you with our services.
- To process and deliver your orders.
- To manage payments, fees, and charges.
- To communicate with you about your account or transactions.
- To improve our website, products/services, marketing, or customer relationships.
- To comply with our legal obligations and protect our legal rights.
4. Legal Basis for Processing
We rely on the following legal grounds for the processing of your personal data:
- Performance of a contract: To fulfill our obligations to you under the contract.
- Consent: Where you have provided your consent to process your data for a specific purpose.
- Legal obligation: To comply with a legal or regulatory obligation.
- Legitimate interests: To manage our business and deliver a user-friendly service.
5. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Specific retention periods vary depending on the type of data and its use.
6. User Rights
Under applicable data protection laws, you have rights regarding your personal data, including:
- The right to access your personal data.
- The right to have your personal data corrected if it is inaccurate or incomplete.
- The right to request the deletion of your personal data.
- The right to object to the processing of your personal data.
- The right to request the restriction of processing of your personal data.
- The right to data portability.
- The right to withdraw consent at any time where we are relying on consent to process your data.
7. Cookies
Our website uses cookies to enhance user experience. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or damage. However, no method of transmission over the internet or method of electronic storage is completely secure.
9. International Transfers
Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We ensure that your data is protected in accordance with this privacy policy.
10. Data Protection Officer Contact
If you have any questions or concerns about our use of your personal data, please contact our Data Protection Officer at dpo@lunasbasket.co.uk.
11. Policy Modifications
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to periodically review this page for the latest information on our privacy practices.